PURCHASE POLICY: Our goal at MyOwnConcierge.com.mx is to make your purchasing experience easy, efficient and equitable, so we can get you on your way to enjoy your time in Puerto Vallarta as quickly as possible. The following purchase policies are designed to ensure your satisfaction and understanding of the purchase process on MyOwnConcierge.com.mx. If you have any questions about the information below, please contact us. This Purchase Policy is subject to, and incorporates by this reference, the Terms of Use. Each ticket that you purchase is a license to attend a particular event, or is payment for a specific service or product, and is subject to the additional terms set forth on that ticket where applicable.
Currency:
All prices are stated in U.S. Dollars except where otherwise noted and priced in Mexican Pesos.
Payment Methods:
MyOwnConcierge.com.mx accepts several methods of payment to accommodate your needs. MyOwnConcierge.com.mx accepts American Express, Visa, MasterCard, Discover, and Diner’s Club through our online processor PayPal.
Who You Are Buying From:
MyOwnConcierge.com.mx acts as the reseller to those who are promoting or otherwise providing the events for which you purchase tickets, such as tours, travel packages, excursions, events and spa services (“Event Providers”). When you purchase a ticket, product, services, or materials, MyOwnConcierge.com.mx will be handling the transaction and collecting payment for the Event Provider. MyOwnConcierge.com.mx generally is just a service provider with respect to the sale.
Pricing and Availability:
MyOwnConcierge.com.mx sells tickets on behalf of promoters, event producers, tour companies, and nightlife venues, which means MyOwnConcierge.com.mx does not set the ticket prices or determine seating locations where applicable. Tickets are generally sold through several distribution points, including online, through our team members in person, and several local businesses. However, MyOwnConcierge.com.mx does not control this inventory or its availability. Quoted prices are subject to availability at the time of booking and are not considered final until full payment has been made and received by the vendor or tour operator. Unless otherwise indicated, quoted prices do not include airfare, insurance, taxes, port charges, tipping, or processing fees. Passenger is responsible for any fuel surcharge incurred or assessed by the airlines, tour operator, or cruise lines. Foreign destination packages are based strictly on foreign currency, therefore any price change due to currency fluctuation will be the responsibility of the passenger. Proper identification is the responsibility of the individual passengers, and we advise the use of passports at all times. Please check with your MyOwnConcierge.com.mx team member for more information concerning entry and departure into the United States and foreign countries. MyOwnConcierge.com.mx will not be held responsible for typos, errors, or changes in pricing by vendors.
Order Confirmation:
If you do not receive a confirmation (in the form of a confirmation email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with MyOwnConcierge.com.mx Customer Service whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. MyOwnConcierge.com.mx will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
Convenience Charges and Order Processing Fees:
Tickets purchased on MyOwnConcierge.com.mx are typically subject to a per ticket convenience charge and a non-refundable per order processing fee. In many cases, delivery prices will also be owed.
Amount of Tickets Per Customer or "Ticket Limits":
When purchasing tickets on MyOwnConcierge.com.mx, you are limited to a specified number of tickets for each event (also known as a “ticket limit”). If applicable, this limit is posted during the purchase process and is verified with every transaction.
Cancelled and Postponed Events:
All tickets will be refunded, or exchanged for an alternate date if available, at the ticket bearer's request, for any event or tour that is cancelled or postponed by MyOwnConcierge.com.mx, its operators, and/or affiliates for any reason.
Refunds and Exchanges:
Before purchasing tickets, carefully review your event or tour selected. Policies set forth by our clients, including venues, tours, events and nightclubs, prohibit MyOwnConcierge.com.mx from issuing exchanges or refunds after a ticket has been purchased, or for lost, stolen, damaged or destroyed tickets. You agree that you will not attempt to evade, avoid, or circumvent those prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact MyOwnConcierge.com.mx to seek a refund or exchange from MyOwnConcierge.com.mx when MyOwnConcierge.com.mx is prohibited from providing one by its clients, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets from the Site. Should you do so, your tickets may be cancelled, and MyOwnConcierge.com.mx may, in its sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.
Billing Information Verification:
Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, MyOwnConcierge.com.mx customer service will attempt to contact you, using the information provided at the time of purchase. If MyOwnConcierge.com.mx is unable to reach you after its initial attempt, MyOwnConcierge.com.mx may cancel your order and may sell your tickets to another customer without further notice.
Delivery Options:
Please see Delivery Methods for our ticket delivery policies, which are hereby incorporated into this purchase policy.
Pricing and Other Errors:
If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this website or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then: MyOwnConcierge.com.mx will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this website or other MyOwnConcierge.com.mx operated system.
Multiple Browser Windows:
When ordering tickets online with MyOwnConcierge.com.mx, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration.
Limitation of Liability:
You assume all risks incidental to the event for which a ticket is issued, whether before, during or after play or performance, and you waive any claims for personal injury or death against MyOwnConcierge.com.mx on behalf of yourself and any accompanying minor.
License; Ejection and Cancellation; No Redemption Value:
Event Providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Provider rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket’s face amount. A ticket is not redeemable for cash.
Recording, Transmission and Exhibition:
You agree that the event for which you purchase tickets is a public event no matter if it is marketed as a private or group event, that your appearance and actions inside and outside where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to MyOwnConcierge.com.mx and the Event Provider(s) to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.
You Are Subject to Search:
You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, bundles and containers.
Unlawful Re-Sale of Tickets; Commercial Purposes:
Unlawful resale of tickets (or attempted resale) is grounds for seizure and cancellation without compensation. A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by the Event Provider, provided that even if such consent is obtained, any use of MyOwnConcierge.com.mx’s trademarks and other intellectual property is subject to MyOwnConcierge.com.mx’s consent.
Travel Disclosure Notices & Liability: MyOwnConcierge.com.mx is acting as intermediary for the supplier and/or vendor in selling services or accepting reservations bookings for services that are not directly supplied by MyOwnConcierge.com.mx (such as air carriage, hotel accommodations, ground transportation, meals, tours, cruises, etc.). MyOwnConcierge.com.mx therefore shall not be responsible for breach of contract or any intentional or careless actions or omissions on the part of such suppliers which results in any loss, damage, delay, injury or death to you, your travel companions or group members. MyOwnConcierge.com.mx shall not be responsible for any injury, death, damage or loss caused to any traveler in connection with outbreak of hostilities between nations, terrorist activities, social or labor unrest, mechanical or construction difficulties, diseases, local laws, climatic conditions, abnormal conditions or developments or any other actions, omissions or conditions outside of MyOwnConcierge.com.mx control. Buyer assumes all risks involved with such travel, whether expected or unexpected. Traveler is hereby warned of such risks and advised to obtain appropriate insurance coverage against them.
Passengers traveling with a physical disability that may require special needs, attention or treatment must submit all special requirements in writing to MyOwnConcierge.com.mx at the time of booking. It is the traveler's responsibility to verify that MyOwnConcierge.com.mx has received the written request for special needs and/or requirements. The MyOwnConcierge.com.mx invoice will reflect all agreed-upon requirements. Requests not specified on the invoice are not guaranteed. Travel Operators reserve the right to refuse or revoke passage to anyone who is, in its sole judgment, in such physical or mental condition as to be unfit for travel or who may require care and attention beyond that which the ship can provide. Disabled passengers must be self-sufficient or travel with a passenger who will be responsible for any assistance needed during the travel and in the event of emergency. Passengers confined to wheelchairs are advised that cabin doors are typically 22" wide, bathroom doors are 20" wide and there is a 3" lip to the shower. Elevator service may or may not be available to all decks of the ship. Access to all public areas of ships is not guaranteed. MyOwnConcierge.com.mx is not responsible for any representations and/or omissions from the suppliers that do not meet ADA regulations. ADA is a United States law and not enforceable outside its boundaries.
Passengers Traveling By Air Carrier: When air/common carrier are booked through the cruise line or tour operator, the Travel Operators reserves the right to choose the air carrier, routing and gateway city airport/terminal. The Travel Operators reserves the right to substitute charter carrier service without prior notice. Transportation tickets issued by the Travel Operators are highly restrictive. Fares used are based on "capacity controlled" criteria as well as contract, promotional, non-refundable or group fares. Therefore, you may find that your air carrier ticket cannot be reissued, revalidated or exchanged for another carrier or routing. Schedules cannot be changed once your tickets have been issued by the Travel Operators. Travelers booked in the same room or traveling with other passengers are not guaranteed to receive routing on the same flight or carrier schedules. It is the sole responsibility of the traveler to arrange his/her own seat assignments and to reconfirm his/her round-trip flight times forty-eight (48) hours prior to departure with the assigned carrier. MyOwnConcierge.com.mx accepts no responsibility for arranging seat assignments, flight schedule changes, missed connections or problems that may result in the traveler missing the same and/or all of their itinerary. Some restricted airfares prohibit the crediting of frequent flyer miles, and most restricted fares utilized by the Travel Operators are not upgradeable by means of monetary payment or frequent traveler miles.
Air Deviation: At the written request of the traveler at least 90 days in advance of sailing, MyOwnConcierge.com.mx will request deviation of air carrier transportation provided by the Travel Operators. A $50 per person charge shall be imposed for each air deviation over and above any air carrier, cruise line, or Travel Operators charge that may be imposed for said deviation. Deviation requests are at the sole discretion of the Travel Operators. Any requested deviation shall be at the sole risk of the traveler and traveler is also advised that when there is a deviation from the Travel Operators transportation, all transfers provided by the cruise line become null and void.
Water Level: River water levels may cause part or all of a river cruise itinerary to be operated by motor coach. If this becomes necessary, MyOwnConcierge.com.mx will endeavor to provide equal or similar services, however no monetary compensation will be made for those changes. Neither MyOwnConcierge.com.mx nor the owners or operators of the vessels shall be liable for delay or inability to perform any condition caused by or arising from strikes, lockout, civil or labor issues, explosion, fire, collision, vessel breakdown or damage to the vessel, its hull, machinery or fittings. Neither shall they be responsible for issues caused by or arising from civil commotion, riot, insurrection, war, government restraint, requisitioning of the vessel, political disturbance, acts or threats of terrorism, inability to secure or failure of supplies including fuel, Acts of God, or other circumstances beyond their control.
Changes to Itinerary or Vacation Details: In the unlikely event that a major change (involving a change in hotel or ship, departure or return date, departure city or destination) becomes necessary, MyOwnConcierge.com.mx will attempt to notify you as soon as possible. If you find the revised arrangements unacceptable, you will have the option to cancel without charge provided that you notify us in writing within 7 days of your receipt of notice of the change, but not later than the date of departure. In the event of a change, MyOwnConcierge.com.mx will try to substitute comparable services. Cruise ship itineraries are always subject to change without notice and any alterations except to embarkation points shall not be considered a major change. In the event of strikes, lockouts, stoppages of labor, riots, weather conditions, mechanical difficulties, hostilities, acts of terrorism, civil commotion, or any other reason whatsoever, Supplier has the right to cancel, advance, postpone, or substitute any scheduled itinerary or port of call without prior notice. Neither Supplier nor MyOwnConcierge.com.mx shall be responsible for any failure to adhere to published arrival and departure times for any of its ports of call. MyOwnConcierge.com.mx reserves the right to (1) cancel the trip at any time prior to departure and refund all monies in full settlement of its obligations, and (2) decline to accept or retain any person as a member of the trip.
Non-Operation of Escorted Tour: Escorted tour packages are based upon a minimum number of participants. Cancellation of any tour for lack of participation will be advised at least 12 hours prior to the tour's departure, and all money will be refunded. MyOwnConcierge.com.mx will not be held responsible for any costs relating to the issuance and/or cancellation of airline tickets or visa fees. Voluntary cancellations due to political instability, acts of terrorism, government intervention or US State Department warning will be subject to the above fees, provided the program is deemed (by MyOwnConcierge.com.mx) able to continue. Should MyOwnConcierge.com.mx elect to cancel a departure for any of these reasons, every effort will be made to obtain refunds from suppliers, however no guarantees can be provided on their behalf.
Photographic Release: MyOwnConcierge.com.mx hires photographers and staff who will be producing promotional and publicity pictures and video during your trip. Whether or not signed by you, this Agreement shall be deemed to be an agreement by you, and on behalf of all other persons traveling under this Ticket and hereby to grant MyOwnConcierge.com.mx, its successor, licensees and assigns, all rights of every kind in perpetuity to the use of your photograph or likeness in all forms and media and in all manners, for marketing or any other lawful purposes, without limitations, at MyOwnConcierge.com.mx's sole discretion. You hereby release MyOwnConcierge.com.mx, cruise line and Supplier and their respective employees, principals, representatives, and agents from any liability, loss, expense, damages, or claims arising from distribution, broadcast, sale or use of your likeness or voice. If you do not desire to be part of future marketing materials, you may rescind this release in writing upon arrival or at any time prior to your return from the program. After your return, the right to so rescind shall be forever waived.
Passenger Code of Conduct: The passenger shall be liable to, and shall reimburse MyOwnConcierge.com.mx and Supplier for, any damage to the Vessel, the transport, hotel, resort or any property of MyOwnConcierge.com.mx or Supplier caused directly or indirectly, in whole or in part, by any willful or negligent act or omission on your part; and you shall further indemnify MyOwnConcierge.com.mx and Suppliers and all of their agents and servants against all liability which MyOwnConcierge.com.mx and Supplier may incur for any personal injury, death or damage to property caused directly or indirectly, in whole or in part, by any willful or negligent act or omission on your part. You shall be liable to MyOwnConcierge.com.mx and Supplier for any fines or penalties imposed on MyOwnConcierge.com.mx or Supplier by any authorities for your failure to observe or comply with local governmental laws or regulations, including requirements relating to immigration, customs or excise. Furthermore, MyOwnConcierge.com.mx reserves the right to remove anyone from any MyOwnConcierge.com.mx Exclusive Package for unbecoming conduct that could jeopardize the well-being or harmony of other passengers. If a passenger is asked to leave, or removed from the tour, cruise, or package, no refunds will be made and it will be the sole responsibility of the removed passenger to secure passage home.
Passenger Protection Plan: Travel protection is strongly recommended. Insurance does not go into effect until the premium is paid in full to the insurance provider. Insurance cannot be purchased any later than at the time of final payment for the specified travel and if the premium payment is being made with the deposit, it must be in addition to the amount of deposit required by the Travel Operators. Note that most Travel Operators insurance does not cover pre-existing conditions.
Proof of Citizenship: When traveling within North America and the Caribbean, U.S. and Canadian citizens are required to provide an original passport. Voter's registration, birth certified and social security cards are not valid proof of citizenship. Resident Aliens require a Resident Alien (Green) Card. Citizens of all other countries are required to provide a valid passport with a multiple U.S. re-entry endorsement. For Travel Operators with any ports of call outside North America, all passengers must present a valid passport and should consult their consulate (for their country of citizenship e.g., the U. S. Consulate for U. S. citizens) concerning additional documentation or travel requirements for the countries you are visiting.
Taxes: Government taxes, security fees and fuel surcharges may be levied or changed at any time. If any of these are imposed or increased after initial date of deposit, traveler will be responsible for payment of such taxes.
Currency:
All prices are stated in U.S. Dollars except where otherwise noted and priced in Mexican Pesos.
Payment Methods:
MyOwnConcierge.com.mx accepts several methods of payment to accommodate your needs. MyOwnConcierge.com.mx accepts American Express, Visa, MasterCard, Discover, and Diner’s Club through our online processor PayPal.
Who You Are Buying From:
MyOwnConcierge.com.mx acts as the reseller to those who are promoting or otherwise providing the events for which you purchase tickets, such as tours, travel packages, excursions, events and spa services (“Event Providers”). When you purchase a ticket, product, services, or materials, MyOwnConcierge.com.mx will be handling the transaction and collecting payment for the Event Provider. MyOwnConcierge.com.mx generally is just a service provider with respect to the sale.
Pricing and Availability:
MyOwnConcierge.com.mx sells tickets on behalf of promoters, event producers, tour companies, and nightlife venues, which means MyOwnConcierge.com.mx does not set the ticket prices or determine seating locations where applicable. Tickets are generally sold through several distribution points, including online, through our team members in person, and several local businesses. However, MyOwnConcierge.com.mx does not control this inventory or its availability. Quoted prices are subject to availability at the time of booking and are not considered final until full payment has been made and received by the vendor or tour operator. Unless otherwise indicated, quoted prices do not include airfare, insurance, taxes, port charges, tipping, or processing fees. Passenger is responsible for any fuel surcharge incurred or assessed by the airlines, tour operator, or cruise lines. Foreign destination packages are based strictly on foreign currency, therefore any price change due to currency fluctuation will be the responsibility of the passenger. Proper identification is the responsibility of the individual passengers, and we advise the use of passports at all times. Please check with your MyOwnConcierge.com.mx team member for more information concerning entry and departure into the United States and foreign countries. MyOwnConcierge.com.mx will not be held responsible for typos, errors, or changes in pricing by vendors.
Order Confirmation:
If you do not receive a confirmation (in the form of a confirmation email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with MyOwnConcierge.com.mx Customer Service whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. MyOwnConcierge.com.mx will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
Convenience Charges and Order Processing Fees:
Tickets purchased on MyOwnConcierge.com.mx are typically subject to a per ticket convenience charge and a non-refundable per order processing fee. In many cases, delivery prices will also be owed.
Amount of Tickets Per Customer or "Ticket Limits":
When purchasing tickets on MyOwnConcierge.com.mx, you are limited to a specified number of tickets for each event (also known as a “ticket limit”). If applicable, this limit is posted during the purchase process and is verified with every transaction.
Cancelled and Postponed Events:
All tickets will be refunded, or exchanged for an alternate date if available, at the ticket bearer's request, for any event or tour that is cancelled or postponed by MyOwnConcierge.com.mx, its operators, and/or affiliates for any reason.
Refunds and Exchanges:
Before purchasing tickets, carefully review your event or tour selected. Policies set forth by our clients, including venues, tours, events and nightclubs, prohibit MyOwnConcierge.com.mx from issuing exchanges or refunds after a ticket has been purchased, or for lost, stolen, damaged or destroyed tickets. You agree that you will not attempt to evade, avoid, or circumvent those prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact MyOwnConcierge.com.mx to seek a refund or exchange from MyOwnConcierge.com.mx when MyOwnConcierge.com.mx is prohibited from providing one by its clients, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets from the Site. Should you do so, your tickets may be cancelled, and MyOwnConcierge.com.mx may, in its sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.
Billing Information Verification:
Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, MyOwnConcierge.com.mx customer service will attempt to contact you, using the information provided at the time of purchase. If MyOwnConcierge.com.mx is unable to reach you after its initial attempt, MyOwnConcierge.com.mx may cancel your order and may sell your tickets to another customer without further notice.
Delivery Options:
Please see Delivery Methods for our ticket delivery policies, which are hereby incorporated into this purchase policy.
Pricing and Other Errors:
If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this website or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then: MyOwnConcierge.com.mx will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this website or other MyOwnConcierge.com.mx operated system.
Multiple Browser Windows:
When ordering tickets online with MyOwnConcierge.com.mx, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration.
Limitation of Liability:
You assume all risks incidental to the event for which a ticket is issued, whether before, during or after play or performance, and you waive any claims for personal injury or death against MyOwnConcierge.com.mx on behalf of yourself and any accompanying minor.
License; Ejection and Cancellation; No Redemption Value:
Event Providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Provider rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket’s face amount. A ticket is not redeemable for cash.
Recording, Transmission and Exhibition:
You agree that the event for which you purchase tickets is a public event no matter if it is marketed as a private or group event, that your appearance and actions inside and outside where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to MyOwnConcierge.com.mx and the Event Provider(s) to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.
You Are Subject to Search:
You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, bundles and containers.
Unlawful Re-Sale of Tickets; Commercial Purposes:
Unlawful resale of tickets (or attempted resale) is grounds for seizure and cancellation without compensation. A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by the Event Provider, provided that even if such consent is obtained, any use of MyOwnConcierge.com.mx’s trademarks and other intellectual property is subject to MyOwnConcierge.com.mx’s consent.
Travel Disclosure Notices & Liability: MyOwnConcierge.com.mx is acting as intermediary for the supplier and/or vendor in selling services or accepting reservations bookings for services that are not directly supplied by MyOwnConcierge.com.mx (such as air carriage, hotel accommodations, ground transportation, meals, tours, cruises, etc.). MyOwnConcierge.com.mx therefore shall not be responsible for breach of contract or any intentional or careless actions or omissions on the part of such suppliers which results in any loss, damage, delay, injury or death to you, your travel companions or group members. MyOwnConcierge.com.mx shall not be responsible for any injury, death, damage or loss caused to any traveler in connection with outbreak of hostilities between nations, terrorist activities, social or labor unrest, mechanical or construction difficulties, diseases, local laws, climatic conditions, abnormal conditions or developments or any other actions, omissions or conditions outside of MyOwnConcierge.com.mx control. Buyer assumes all risks involved with such travel, whether expected or unexpected. Traveler is hereby warned of such risks and advised to obtain appropriate insurance coverage against them.
Passengers traveling with a physical disability that may require special needs, attention or treatment must submit all special requirements in writing to MyOwnConcierge.com.mx at the time of booking. It is the traveler's responsibility to verify that MyOwnConcierge.com.mx has received the written request for special needs and/or requirements. The MyOwnConcierge.com.mx invoice will reflect all agreed-upon requirements. Requests not specified on the invoice are not guaranteed. Travel Operators reserve the right to refuse or revoke passage to anyone who is, in its sole judgment, in such physical or mental condition as to be unfit for travel or who may require care and attention beyond that which the ship can provide. Disabled passengers must be self-sufficient or travel with a passenger who will be responsible for any assistance needed during the travel and in the event of emergency. Passengers confined to wheelchairs are advised that cabin doors are typically 22" wide, bathroom doors are 20" wide and there is a 3" lip to the shower. Elevator service may or may not be available to all decks of the ship. Access to all public areas of ships is not guaranteed. MyOwnConcierge.com.mx is not responsible for any representations and/or omissions from the suppliers that do not meet ADA regulations. ADA is a United States law and not enforceable outside its boundaries.
Passengers Traveling By Air Carrier: When air/common carrier are booked through the cruise line or tour operator, the Travel Operators reserves the right to choose the air carrier, routing and gateway city airport/terminal. The Travel Operators reserves the right to substitute charter carrier service without prior notice. Transportation tickets issued by the Travel Operators are highly restrictive. Fares used are based on "capacity controlled" criteria as well as contract, promotional, non-refundable or group fares. Therefore, you may find that your air carrier ticket cannot be reissued, revalidated or exchanged for another carrier or routing. Schedules cannot be changed once your tickets have been issued by the Travel Operators. Travelers booked in the same room or traveling with other passengers are not guaranteed to receive routing on the same flight or carrier schedules. It is the sole responsibility of the traveler to arrange his/her own seat assignments and to reconfirm his/her round-trip flight times forty-eight (48) hours prior to departure with the assigned carrier. MyOwnConcierge.com.mx accepts no responsibility for arranging seat assignments, flight schedule changes, missed connections or problems that may result in the traveler missing the same and/or all of their itinerary. Some restricted airfares prohibit the crediting of frequent flyer miles, and most restricted fares utilized by the Travel Operators are not upgradeable by means of monetary payment or frequent traveler miles.
Air Deviation: At the written request of the traveler at least 90 days in advance of sailing, MyOwnConcierge.com.mx will request deviation of air carrier transportation provided by the Travel Operators. A $50 per person charge shall be imposed for each air deviation over and above any air carrier, cruise line, or Travel Operators charge that may be imposed for said deviation. Deviation requests are at the sole discretion of the Travel Operators. Any requested deviation shall be at the sole risk of the traveler and traveler is also advised that when there is a deviation from the Travel Operators transportation, all transfers provided by the cruise line become null and void.
Water Level: River water levels may cause part or all of a river cruise itinerary to be operated by motor coach. If this becomes necessary, MyOwnConcierge.com.mx will endeavor to provide equal or similar services, however no monetary compensation will be made for those changes. Neither MyOwnConcierge.com.mx nor the owners or operators of the vessels shall be liable for delay or inability to perform any condition caused by or arising from strikes, lockout, civil or labor issues, explosion, fire, collision, vessel breakdown or damage to the vessel, its hull, machinery or fittings. Neither shall they be responsible for issues caused by or arising from civil commotion, riot, insurrection, war, government restraint, requisitioning of the vessel, political disturbance, acts or threats of terrorism, inability to secure or failure of supplies including fuel, Acts of God, or other circumstances beyond their control.
Changes to Itinerary or Vacation Details: In the unlikely event that a major change (involving a change in hotel or ship, departure or return date, departure city or destination) becomes necessary, MyOwnConcierge.com.mx will attempt to notify you as soon as possible. If you find the revised arrangements unacceptable, you will have the option to cancel without charge provided that you notify us in writing within 7 days of your receipt of notice of the change, but not later than the date of departure. In the event of a change, MyOwnConcierge.com.mx will try to substitute comparable services. Cruise ship itineraries are always subject to change without notice and any alterations except to embarkation points shall not be considered a major change. In the event of strikes, lockouts, stoppages of labor, riots, weather conditions, mechanical difficulties, hostilities, acts of terrorism, civil commotion, or any other reason whatsoever, Supplier has the right to cancel, advance, postpone, or substitute any scheduled itinerary or port of call without prior notice. Neither Supplier nor MyOwnConcierge.com.mx shall be responsible for any failure to adhere to published arrival and departure times for any of its ports of call. MyOwnConcierge.com.mx reserves the right to (1) cancel the trip at any time prior to departure and refund all monies in full settlement of its obligations, and (2) decline to accept or retain any person as a member of the trip.
Non-Operation of Escorted Tour: Escorted tour packages are based upon a minimum number of participants. Cancellation of any tour for lack of participation will be advised at least 12 hours prior to the tour's departure, and all money will be refunded. MyOwnConcierge.com.mx will not be held responsible for any costs relating to the issuance and/or cancellation of airline tickets or visa fees. Voluntary cancellations due to political instability, acts of terrorism, government intervention or US State Department warning will be subject to the above fees, provided the program is deemed (by MyOwnConcierge.com.mx) able to continue. Should MyOwnConcierge.com.mx elect to cancel a departure for any of these reasons, every effort will be made to obtain refunds from suppliers, however no guarantees can be provided on their behalf.
Photographic Release: MyOwnConcierge.com.mx hires photographers and staff who will be producing promotional and publicity pictures and video during your trip. Whether or not signed by you, this Agreement shall be deemed to be an agreement by you, and on behalf of all other persons traveling under this Ticket and hereby to grant MyOwnConcierge.com.mx, its successor, licensees and assigns, all rights of every kind in perpetuity to the use of your photograph or likeness in all forms and media and in all manners, for marketing or any other lawful purposes, without limitations, at MyOwnConcierge.com.mx's sole discretion. You hereby release MyOwnConcierge.com.mx, cruise line and Supplier and their respective employees, principals, representatives, and agents from any liability, loss, expense, damages, or claims arising from distribution, broadcast, sale or use of your likeness or voice. If you do not desire to be part of future marketing materials, you may rescind this release in writing upon arrival or at any time prior to your return from the program. After your return, the right to so rescind shall be forever waived.
Passenger Code of Conduct: The passenger shall be liable to, and shall reimburse MyOwnConcierge.com.mx and Supplier for, any damage to the Vessel, the transport, hotel, resort or any property of MyOwnConcierge.com.mx or Supplier caused directly or indirectly, in whole or in part, by any willful or negligent act or omission on your part; and you shall further indemnify MyOwnConcierge.com.mx and Suppliers and all of their agents and servants against all liability which MyOwnConcierge.com.mx and Supplier may incur for any personal injury, death or damage to property caused directly or indirectly, in whole or in part, by any willful or negligent act or omission on your part. You shall be liable to MyOwnConcierge.com.mx and Supplier for any fines or penalties imposed on MyOwnConcierge.com.mx or Supplier by any authorities for your failure to observe or comply with local governmental laws or regulations, including requirements relating to immigration, customs or excise. Furthermore, MyOwnConcierge.com.mx reserves the right to remove anyone from any MyOwnConcierge.com.mx Exclusive Package for unbecoming conduct that could jeopardize the well-being or harmony of other passengers. If a passenger is asked to leave, or removed from the tour, cruise, or package, no refunds will be made and it will be the sole responsibility of the removed passenger to secure passage home.
Passenger Protection Plan: Travel protection is strongly recommended. Insurance does not go into effect until the premium is paid in full to the insurance provider. Insurance cannot be purchased any later than at the time of final payment for the specified travel and if the premium payment is being made with the deposit, it must be in addition to the amount of deposit required by the Travel Operators. Note that most Travel Operators insurance does not cover pre-existing conditions.
Proof of Citizenship: When traveling within North America and the Caribbean, U.S. and Canadian citizens are required to provide an original passport. Voter's registration, birth certified and social security cards are not valid proof of citizenship. Resident Aliens require a Resident Alien (Green) Card. Citizens of all other countries are required to provide a valid passport with a multiple U.S. re-entry endorsement. For Travel Operators with any ports of call outside North America, all passengers must present a valid passport and should consult their consulate (for their country of citizenship e.g., the U. S. Consulate for U. S. citizens) concerning additional documentation or travel requirements for the countries you are visiting.
Taxes: Government taxes, security fees and fuel surcharges may be levied or changed at any time. If any of these are imposed or increased after initial date of deposit, traveler will be responsible for payment of such taxes.
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